This Privacy Policy applies to SereniteeCare Ltd.

SereniteeCare Ltd is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via our website “Site(s)”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation. By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy may change from time to time, so please check this page periodically.

Cookies

Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future. You can find out what cookies our website uses by visiting our Cookies page.

For more information about the different types of cookies, visit the About Cookies website.

Data Protection

By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

SereniteeCare Ltd is a registered company (number 12142994) The registered office is Carlton House, High Street, Higham Ferrers, Northamptonshire, NN10 8BW.

If you have any questions around this privacy policy, you should contact our Data Information Manager via email at crystal@sereniteecare.co.uk

How do we collect information from you? 

Information you give to us:

This could be when you access a service, attend an event, make a phone call to us, email us, fill in a form either online or physically, make an enquiry, lodge a complaint or make a payment.

Information we get from your use of the website:

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when. If you fill in an online enquiry form we collect the data you have provided for the purpose of taking the action required in cognizance of your requests/wishes/enquiries expressed in writing within the enquiry form, and only those expressed in the enquiry form. By contacting SereniteeCare by means of an enquiry form, SereniteeCare Ltd will reply to the enquiry using the contact methods specified by the user who is contacting us.

What type of information is collected from you?

The personal information we collect might include name, address (including postcode), email address, telephone number, IP address, date of birth.

We do not ask for special category data to be provided on this website, i.e. on its enquiry webforms. However, if a website user elects of their own volition to provide us with special category information, such as, race, ethnic origin, politics, religion, genetics, health, sex life, or sexual orientation, we will only collect this data if absolutely necessary (e.g. it has a significant bearing on an enquiry/request/action to be taken).

How is your information used?

We may use your information to:

reply to a communication made by a website user to SereniteeCare Ltd

provide further information to a website user which the self-same website user has requested

put a website user in contact (with their permission) with a relevant internal department in line with the needs they have expressed to SereniteeCare Ltd in a communication they have made by means of the website.

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a 3rd party in order to process a service (e.g., make a payment), but we will only share the personal information necessary to deliver the service.

Lawful Processing

GDPR requires us to rely on one or more lawful grounds to process your personal information. The following are the grounds we use:

• consent
• legitimate interest
• contract
  
  Your choices
  
  If at any point having opted in to receive information, you change your mind, you have the right to opt out. You have the right to opt out of receiving communications from us at any time by contacting crystal@sereniteecare.co.uk
  
  You can also change the way we contact you at any time by emailing crystal@sereniteecare.co.uk
  
  In order to opt out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.
  
  Your Rights
  
  GDPR provides the following rights for individuals, which our organisation provides to you:
  
  
• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object

You have the right to request to see what information we hold about you, free of charge, and within 30 days. If you would like to do this, please contact our Data Manager via email at crystal@sereniteecare.co.uk

Data will never be disclosed to unauthorised persons.

Anyone whose personal identifying data we hold (herein referred to as the Data Subject) has the right to access this personal data. Any individual who wishes to exercise this right, should first make an application in writing emailing crystal@sereniteecare.co.uk or writing to us at Data Protection, Serenitee Care, Chesham House, 53 Lower Street, Kettering, Northamptonshire, NN16 8BH.

Compliance to any request will be dealt with within 30 days.

Data subjects are entitled to give written notice to the Data Controller – Crystal Carnie by emailing crystal@sereniteecare.co.uk asking us to stop processing personal data on the grounds that processing is likely to cause unwarranted substantial damage or distress.

The Data Controller must reply within 21 days confirming his intention to comply with the request or alternatively state why the request is unjustified.

Data subjects can give written notice to the Data Controller to stop processing data for purposes of direct marketing.

Data subjects can give written notice challenging any decision made about him/her based solely on automated decision making. Automated decision making is defined as a decision-making process by automatic means for example using a CV scanning process or an automatic analysis of the results of psychometric tests.

The data subject can apply to the Data Commissioner to carry out an assessment to establish whether the processing of personal data is being carried out in compliance with the Data Protection Act.

Keeping your information safe

When you give us personal information, we take steps to ensure that it’s treated securely.

All data is stored on password protected servers and our CRM system uses password protection, and encryption during data transport.

Use of ‘cookies’

When you visit the Site, we collect various personal information which may include your name, address, contact details, IP address, and information regarding which pages are accessed and when.

16 or Under

If you are aged 16 or under‚ please get your parent / guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

Your data is never transferred outside the European Economic Area (EEA).

Complaints

If you want to make a complaint, you can do so by contacting our Complaints Officer via email crystal@sereniteecare.co.uk For more information about our complaints procedure, please visit our complaints page available through the bottom of any page on our website.

Review of this Policy

This policy was last reviewed February 2023 and is kept under regular review and updated where necessary.